ElderBridge India Private Limited (“we”, “us”, “our”) operates as a concierge service that coordinates everyday support for seniors by working with trusted third-party providers. We are committed to protecting your privacy and processing your personal data in compliance with India’s Digital Personal Data Protection Act, 2023 (“DPDP Act”) and other applicable laws.
Who we are?
Legal Name: ElderBridge India Private Limited
Registered Address: 16-B, MIG Flats, Sheikhsarai -1 , Malviya Nagar, New Delhi- 110017
Grievance Officer & Data Protection Contact: Avinash Kumar Khurana
Email: care@elderbridge.in | Phone: +91-9211974400
Data we collect:
-
Identity & Contact: Name, mobile (WhatsApp-enabled), email, role (Guardian/Elder/Both).
-
Address & Logistics: Full residential address, landmark, PIN code, optional Google Maps link.
-
Elder Profile: Name, date of birth (DOB), optional phone, primary language, mobility/assistance needs.
-
Service Preferences: Groceries, medicines, cabs, health tests, doctor appointments, yoga, family coordination, house help.
-
Medical Information (where required): Prescription images, lab requisitions, treating doctor details (collected just-in-time).
-
Communication & Consent Records: Opt-ins/opt-outs for WhatsApp/SMS/calls, consent timestamps.
-
Payment Data: Processed securely via third-party gateways as per RBI PA guidelines.
How we use your data:
-
To deliver the services you choose.
-
To communicate with you via WhatsApp/SMS/calls/email (with your consent).
-
To provide customer support and grievance redressal.
-
To comply with legal and financial obligations (e.g., prescriptions, tax laws).
-
To improve our services and ensure security.
Sharing your data:
We share your data only with trusted service providers (e.g., pharmacies, grocery delivery, ride-hailing apps, labs, doctors, payment processors) strictly for fulfilling the services you request. We may disclose data to regulators/government when required by law.
Your Rights:
Under the DPDP Act, you have the right to:
-
Access and review your personal data.
-
Request correction or updates.
-
Request erasure (subject to legal retention).
-
Withdraw consent at any time.
-
Lodge complaints with our Grievance Officer.
Retention:
We retain your data only as long as necessary for service delivery, grievance handling, and legal/tax compliance. After that, we securely delete or anonymise the data.
Security:
We use reasonable technical and organisational safeguards including encryption, access controls, and audit logging. However, no system is 100% secure; we will notify you and authorities in case of significant incidents.
Updates:
We may update this Privacy Policy. Changes will be posted on our website with the updated date. Material changes will also be notified via email/WhatsApp.